Return & Refund Policy
At Nyxus, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
Returns are accepted within 30 days of delivery.
To be eligible for a return:
- Item must be unworn.
- Item must be unwashed.
- Item must be in its original condition.
- Original tags (if applicable) must still be attached.
Items showing signs of wear, damage, or alteration may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Custom or personalized products
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will gladly replace the item whenever possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we shipped the wrong product.
Contact Us
Questions about returns?